Precision. Protection. Presence.

At every port call, New Heights delivers sharp execution, safeguards your interests, and ensures 24/7 visibility—so your vessels operate on time, every time.

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Aerial view of a cargo port with container ships being loaded or unloaded by large cranes, and stacks of colorful containers.

Vessel Agency & Protective Services You Can Rely On

At New Heights, our core strength lies in delivering full-service Vessel Agency, Protective Agency, and Husbandry Services.

Whether appointed by Shipowners or Charterers, we serve as your eyes, ears, and hands on the ground—managing every port call with professionalism and urgency.

We operate with precision, so your vessel’s time in port is optimized—minimizing costs, delays, and compliance risks.

Key Services Include:

  • Protective Oversight when Third-Party Agents are appointed

  • Port & Customs Documentation and Clearance

  • Berth Reservations and Terminal Coordination

  • Crew Change Logistics, Visas & MedEvac

  • Spare Parts Clearance & Bonded Deliveries

  • Stevedoring Supervision & Cargo Handling Operations

  • Pilotage and Tug Arrangements, including Marine Taxis

  • Supply of Bunkers, Provisions & Fresh Water

A port with container ships and cranes, overlaid with digital illustrations of connecting lines and glowing points representing a global network.

24/7 Communication That Keeps You in Control

  • Live updates on arrival, clearance, cargo operations, and departure

  • Swift resolution of operational issues across time zones

  • Single point of contact for every operation

  • Reduce idle time, faster turnaround, and cost control

Experienced Across All Vessel Types

Our agency team brings years of experience handling a wide range of vessel types

—each with its own operational, regulatory, and logistical demands.

No matter the size, cargo, or complexity, we manage each call with sector-specific precision and a safety-first approach.

A large blue cargo ship moving through calm ocean water.

Dry-Bulk Carriers

A large cargo ship sailing on the open ocean during daytime, leaving a wake behind.

Crude & Chemical Tankers

A large LNG tanker docked at an industrial port with tanks, pipelines, and infrastructure in the background near the water.

Gas Tankers

Aerial view of a large cargo ship docked at a port, with numerous parked cars and construction equipment on the dock. The ship is blue and white with a helipad on top.

Pure Car Carriers (RoRo)

An offshore oil drilling rig is flanked by two supply vessels in the open ocean during daytime.

Offshore Supply & Support Vessels

A large offshore oil platform mounted on a barge floating in the water, under a partly cloudy sky.

Project Cargo Vessels

A large white cruise ship sailing on the ocean during sunset with a distant city skyline in the background.

Cruise & Passenger Ships

An overhead view of a cargo ship in the ocean, loaded with boxes and cargo on its deck.

Livestock Carriers

A large aircraft carrier at sea with fighter jets on deck and a clear blue sky.

Naval Ships