Precision. Protection. Presence.

At every port call, New Heights delivers sharp execution, safeguards your interests, and ensures 24/7 visibility—so your vessels operate on time, every time.

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Vessel Agency & Protective Services You Can Rely On

At New Heights, our core strength lies in delivering full-service Vessel Agency, Protective Agency, and Husbandry Services.

Whether appointed by Shipowners or Charterers, we serve as your eyes, ears, and hands on the ground—managing every port call with professionalism and urgency.

We operate with precision, so your vessel’s time in port is optimized—minimizing costs, delays, and compliance risks.

Key Services Include:

  • Protective Oversight when Third-Party Agents are appointed

  • Port & Customs Documentation and Clearance

  • Berth Reservations and Terminal Coordination

  • Crew Change Logistics, Visas & MedEvac

  • Spare Parts Clearance & Bonded Deliveries

  • Stevedoring Supervision & Cargo Handling Operations

  • Pilotage and Tug Arrangements, including Marine Taxis

  • Supply of Bunkers, Provisions & Fresh Water

24/7 Communication That Keeps You in Control

  • Live updates on arrival, clearance, cargo operations, and departure

  • Swift resolution of operational issues across time zones

  • Single point of contact for every operation

  • Reduce idle time, faster turnaround, and cost control

Experienced Across All Vessel Types

Our agency team brings years of experience handling a wide range of vessel types

—each with its own operational, regulatory, and logistical demands.

No matter the size, cargo, or complexity, we manage each call with sector-specific precision and a safety-first approach.

Dry-Bulk Carriers

Crude & Chemical Tankers

Gas Tankers

Pure Car Carriers (RoRo)

Offshore Supply & Support Vessels

Project Cargo Vessels

Cruise & Passenger Ships

Livestock Carriers

Naval Ships